Description : Product Leader ? Membership & CRM. Company : LEGO. Location : Hybrid remote in London

Location London, United Kingdom Job ID 0000011548 Category Project / Program Management

Job Description

We’re looking for a progressive Product Leader to take our LEGO Insiders membership program to another level. You will motivate and inspire product managers, teams and stakeholders to work together, finding ways to deepen our understanding of the needs of our consumers and shoppers around the world, so that we can deliver some awesome, unique LEGO membership experiences that will create lifelong consumer loyalty and value to the LEGO Group.

Key Accountabilities & Responsibilities

• As a key member of the digital product management leadership team, you will share responsibilities for creating the right conditions and culture for our talented team of product managers to thrive. In addition, you will have line management responsibilities for a small team of product managers.
• Responsible for developing the Digital Product Strategy for Membership and CRM, and subsequent product strategies in your portfolio. This also includes the development of the portfolio OKRs for your portfolio.
• Empower the product teams to set their product strategies and team OKRs, aligning with strategic priorities, providing deeper context, and access to key partners across the LEGO Group where necessary
• Accountable for the delivery of value (we have ambitious goals!) - define and provide the right level of governance to enable product teams to achieve the goals and provide transparency to our key stakeholders.
• Develop brilliant ways of working, supporting our culture of collaboration and bring stakeholders together so that we can ‘co-build’ our propositions and move at pace with experimentation.
• Collaborate with insight, foresight, user research and service design teams to develop a deeper understanding of market / tech trends, customer needs, identifying further opportunities for product discovery that improve experiences for our customers
• Mentor product managers to confidently lead their teams through the ideation, development, and launch of innovative products and features.
• Recruit, build, manage, and develop the growth of a passionate, diverse and inclusive team.
• Be an active member of the Product and Design community

Experience

• Demonstrable experience as a Product Leader where you have directly implemented product solutions and have enhanced the end user experience
• Proven track record in building and leading successful product teams, inspiring and empowering them to work towards common goals
• Experience in managing complex projects, remaining agile in a constantly evolving environment

Key Functional Skills

• A strong networker with strong partner management skills.
• A great communicator and ability to clearly articulate the problem and proposed solution
• Strong collaborator with cross-functional teams from tech, design and business in a matrixed environment
• An enthusiastic self-starter who can manage projects autonomously, with the ability to toggle between attending to detail and steering company strategy
• Stakeholder management capability with strong business knowledge and the ability to navigate a complex internal partners' network across the business
• Storytelling and evangelism
• Ability to understand and draw out key themes and trends from analysis of customer and market data
• Strong left and right brain; known for creativity but also for analytical thinking and rigorous testing, measurement and iteration to drive continuous improvement

What’s in it for you?

Here are some of what to expect:

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. The hiring team will discuss the principles of our hybrid work model 'Best of Both', role eligibility and frequency with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

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